How long does will my order take to process?
All orders are collected by our courier within 24 hours of placing your order. Orders are processed throughout each working day (Monday-Friday), excluding weekends and bank holidays. You will receive an email confirming that your order is ‘Complete’ when your order has been processed ready for collection by our courier, followed by your tracking information on the day that your order is being shipped out.
I live in the UK, what are my shipping options?
We are a UK based company, providing standard 2 Working Day Shipping with DPD at £3.99, including full tracking updates to your mobile or email. You can also download the free DPD app which allows you to manage your shipment, for example, select your delivery time slot, leave with a neighbour or deliver to a different address within your same postcode area.
All UK orders over £100 qualify for free standard shipping which will automatically be applied at the checkout.
If you need your order on a Saturday, we offer Saturday Express Shipping for orders placed before Friday 1pm GMT for £6.99 to guarantee your delivery arriving on Saturday.
Do you ship to my country?
I live outside of the UK, what are my shipping options?
For International Shipping we use DPD who partner with hand-over couriers local to each international country. As international customers you will be provided with this information via your tracking notifications during shipping of your parcel to the contact number or email address you have given at the checkout.
For estimated time frames for international orders please select your country from the drop-down menu above. All time frames are based on working/business days which do not include weekends or public holidays. Please note that these shipping times are advised by our courier and do not include any delays caused at customs which are unfortunately beyond our control.
We do not offer express shipping at this time however all International orders are processed and shipped within 24hours of placing your order (excluding weekend and public holidays). You are notified of completion when your order has been processed and when it has been collected by the courier.
Will I have to pay International taxes or customs charges?
Unfortunately, International taxes and custom charges are out of our control and you may be required to pay sales tax and or duty/Customs charges depending on your location. If you have concerns regarding applicable customs charges to your country or state, we advise you to contact your local customs office to find out what fees may be relevant to you. Taxes and customs charges are not the responsibility of Sisters & Seekers and are not included in the total of the order or shipping cost and are not responsible for any additional taxes or charges that may occur during the journey of your order.
If you require any further assistance regarding this, please contact [email protected]before placing your order so we can make sure you have all the information you need!
But wait, I have more questions?
If a change of address is made directly with our courier service, Sisters & Seekers will not be held responsible for lost or undelivered goods.
If you need to change your delivery address after your order has been placed prior to your order being shipped, please contact [email protected]with your Name, Order Number and the new full shipping address. Please also ensure your contact information is correct at the checkout to be able to receive your parcel tracking information. If you believe this to have been inputted incorrectly after payment has been successful, please contact us to amend this for you.
If an error such as an incomplete address is made during the input of your order in the checkout process, Sisters & Seekers have the right to charge a fee of £3.00 for all UK orders and £10.00 for all International orders in the circumstance of a parcel requiring to be re-shipped.
Shipping charges on all orders for both UK and International countries is non-refundable. Sisters & Seekers cannot be held responsible for any lost or stolen parcels during transit, nor is Sisters & Seekers responsible for any parcel delays outside of the advised time frames. Any issues regarding this must be taken up with the courier/local depot.
If you have any further queries or require any more information regarding shipping, please email [email protected]. If you experience any issues while inputting your shipping address at the checkout, please send your location and fully shipping address to [email protected]so we can find a solution for you.
The cost of all shipping provided on the Sisters & Seekers site is not a reflection of customer return shipping costs from both UK or international destinations. It is the full responsibility of the customer to find the cost or return shipping and is not under any circumstance covered by Sisters & Seekers. If further information is required regarding returns, please see our Warranties & Returns page or contact [email protected].